Customer Service-Call Center Rep *Remote OH* ($17.00 / hour)

Employer Industry: Healthcare Services
Why Consider This Job Opportunity...
• Salary up to $17.00 per hour
• Opportunity for career advancement and growth within the organization
• Work remotely from the comfort of your own home
• Supportive and inclusive work culture
• Chance to make a positive impact on patient care and satisfaction
• Comprehensive benefits package including 401k, health insurance, and paid time off
What To Expect (Job Responsibilities)
• Support after-hours calls to triage urgent clinical needs of patients, caregivers, and referral sources
• Assist local Patient Registration teams with new patient referrals and ensure accurate information collection
• Meet standardized performance metrics for calls and referrals
• Communicate coordination of care information with team members, patients/caregivers, referral sources, and home health agencies
• Provide quality customer service during all interactions and maintain organized file system for document tracking and patient management
What Is Required (Qualifications)
• High school graduate or GED required
• At least one year of previous call center experience
• Proficiency with Microsoft Office Suite and keyboarding skills
• Strong interpersonal and communication skills
• Ability to promote a compassionate, caring, customer service-oriented culture
• Knowledge of computerized information systems
• Dedicated workspace that is quiet and free of distractions
• Ability to maintain confidentiality of patient information
• Language, mathematical, and reasoning skills
How To Stand Out (Preferred Qualifications)
• Associate's or Bachelor's Degree preferred
• Three years of related healthcare experience preferred
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