Bilingual Customer Service Representative

UnitedHealth Group is seeking a Bilingual Customer Service Representative fluent in English and Spanish to provide support for provider network, participants, healthcare member services, and other departments. The role involves assisting with treatment scheduling, data entry, system support, and responding to health plan participant questions or concerns.
Responsibilities...
• Support provider network, participants, healthcare member services and other departments (e.g., Engagement Center, Clinical, etc.) with application support, user and other system support
• Assist participants and providers with treatment scheduling, rescheduling, cancellations, and reassignments
• Data entry for demographic information for participants, providers and healthcare member services
• Basic system support and general program questions for participants, providers and healthcare member services
• Scheduling treatment sessions
• Utilize phone, scheduling and CRM tools to manage consumer / provider data
• Leverage established job aids to support, connect, and educate participants and providers
• Apply best practices in responding to health plan participant questions or concerns, and ensure high quality follow - up in responding to member inquiries
• Accountable for meeting key performance indicators (KPIs)
Skills
• 1+ years of customer service experience in a call center setting
• 1+ years of experience with using Google Suite and Microsoft Office
• 1+ years of experience with using multiple computer systems and learning new systems as needed
• 1+ years of experience with working across various functional areas to resolve issues
• 1+ years of experience with handling multiple tasks simultaneously
• Bilingual fluency in English and Spanish
• Ability to work any shift between the hours of 9:00 AM • 5:30 PM EST OR 11:30 AM • 8:00 PM EST (Eastern Standard Time, regardless of candidate location) Monday • Friday. Specific shift will be assigned during training
• Must be 18 years of age OR older
• Previous healthcare customer service experience
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Excellent written and verbal communication skills
• Strong organizational skills
Benefits
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase

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