Bookkeeping Software Customer Support

Working Solutions provides business consulting services and is seeking independent contractors experienced in bookkeeping/accounting practices and using accounting software to assist customers with questions related to accounting software processes, ledger entry, navigation, and troubleshooting needs. This is a remote, independent contractor role that provides customer support via... phone.
Responsibilities
• Assist customers with questions related to accounting software processes, ledger entry, navigation, and other troubleshooting needs.
• Provide exceptional customer service over the phone in a virtual or 'brick and mortar' call center environment.
• Take ownership of customer issues in order to provide confident resolution.
• Maintain a quiet, uninterrupted workspace and an organized desk area.
• Meet technology requirements including a personal computer, broadband internet connection, Windows 10 or Windows 11 operating system, valid antivirus software, and a wired USB headset with microphone.
Skills
• Proficiency in QuickBooks Online or comparable accounting software.
• Bookkeeping/accounting expertise to include AR, AP, journal entries, reconciliation, etc.
• Customer service experience and demonstrated ability to deliver high-quality customer service over the phone in a virtual or "brick and mortar" call center environment.
• Strong ownership of customer issues in order to take control of the situation and provide confident resolution.
• Tech savvy and avid computer user.
• Communicate with a friendly tone and professional demeanor.
• Quiet, uninterrupted space
• Organized desk area
• Personal computer (no tablet)
• Broadband internet connection, at least 10 Mbps download speed
• Wired internet connection (no wi-fi or mobile internet)
• Windows 10 or Windows 11 operating system
• Valid antivirus software installed, running and up to date
• Wired USB headset with microphone
• Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
• No VPN; computers may not connect to internet services through a private VPN during Working Solutions working time. Examples: NordVPN, McAfee VPN, etc.

Benefits
• Work from home
• Flexible schedule opportunities
• Supportive environment

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