Lead Services Specialist 1 - Customer Service Management

Job Description Summary
The Lead Field Support Representative (FSR) for MALS-16 MCAS Miramar San Diego, CA will provide leadership, technical direction, and assistance to the customer, user, and other GE field personnel in the operation, inspection, maintenance, and repair of assigned product lines. Provide on-site assessment of activities to anticipate problems, trends, and customer climate... change. Provide complete reporting of the engine programs, customer problems, failures, trends, and climate.
Job Description
Essential Responsibilities for I & O– level T64 support
• Provide technical assistance through on-site guidance and training in the proper operation, maintenance, and troubleshooting of engines and ground support equipment, including the use and proper interpretation of data and technical instructions
• Provide communication to the business regarding all engine involved activities / problems through complete, accurate, and timely reports
• Assist the customer in scheduling maintenance and workload to ensure assets are available to meet schedules
• Review, analyze, report, and make recommendations regarding reported engine malfunctions to ensure a continuous reduction of disruptions for customers
• Analyze and make recommendations regarding required maintenance to ensure alignment with customer requirements
• Review effectiveness of maintenance actions in order to identify training needs
• Maintain awareness of program and project changes
• Provide customer insight and training as necessary for future product line support
• Utilize data and analytics to influence positive outcomes for customers
• Communicate with all levels of customer personnel to ensure effective support of the product
• Support Military Field Service process improvements as required
• Function as a liaison between internal organizations and customer
• Is involved and leading discussions both vertically and horizontally across internal and external divisions (departments) regarding future potential needs, developments and consequences regarding engines, modules and piece parts
• Engages in complex long-term processes with customer and internal departments (divisions)
• Presents to top-leadership solutions for technical and logistical issues based on expertise, trending diagnostics data and collaboration with others
• Ability and willingness to travel as required
Qualifications/Requirements
• Bachelor's degree from an accredited university or college (or a high school diploma / GED with a minimum of 5 years of experience in an aviation field service, engineering, or maintenance position) + Minimum of 3 years of field maintenance, modification, and repair experience on the T-64 or similar propulsion system products
• Ability to possess or obtain a U.S. Security Clearance
• Must be a US Citizen

Desired Characteristics:
• Bachelor’s degree in engineering from an accredited university or college
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Demonstrated analytical and quality improvement ability
• Demonstrated technical expertise in engine repair, troubleshooting, shop operations, and testing
• Demonstrated understanding of the financial / commercial impact of technical solutions
• Ability to make formal presentations to all levels of the organization, customers and peers
• Ability to work with all levels of maintenance, engineering, and management
• Demonstrated use of project management skills and metrics to achieve program goals
• Demonstrated ability to lead, mentor and influence customer and peers

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

Phone Representative 9 (Remote),Hiregy, Anywhere ,via Hiregy,Job ID: 18975 - Phone Representative (Remote)

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