Call Center Associate

Position Summary:

This position will provide support in a 24/7 call center environment. The successful candidate is comfortable working independently in a remote environment. This is a full-time position. The ideal candidate contributes to a culture that delivers quality performance and values diversity, fairness, and inclusion in the workplace...

Responsibilities: • Answer customer calls and emails • Place follow-up calls and emails to answer questions. • Use a PC to access a secure database to input and customer information. • Document, track, and analyze outcomes. • Coordinate with various departments to ensure customer questions and requests are handled in a timely manner. • Maintain quality standards and customer resolution objectives

Required Qualifications: • US citizenship • At least a high school diploma or GED • Proficiency in computer skills, evidenced by passing a computer skills assessment • Available to work 40 hours a week, including nights and weekends • Ability to pass a background and credit check, drug screening, and education verification • Must pass a security clearance process • Previous call center experience is preferred • Prior experience as a TRICARE customer representative is a plus

Salary: $14-$16 per hour

Start Date: TBD

Values We Seek:
• Diversity, Equity, and Inclusion
• Integrity
• Professionalism with Passion
• Accountability
• Commitment to Customers and the Community
• Teamwork
• Learning
• Value-centricity

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