Customer Experience Representative (Fully REMOTE, $17.50 to $22.60)

Description
Reimagined Parking is more than a parking management company. In addition to our comprehensive parking management services, we provide parking technology, parking consultation services, mobility services (like EV charging stations), and powerful alternative-use cases for parking real estate. We are parking innovators—transforming underutilized urban properties into thriving multi-use... spaces.
As a Customer Experience Representative (CXR), you will be handling calls, emails, online forms, and other channels of communication that we receive from our parking customers. This role will primarily be handling customer inquiries and payments for parking notices. A successful CXR provides consistent, efficient, and professional customer service in assisting internal and external customers with monthly and daily parking requirements.
Job opportunity only for Canada residents.
This is a permanent work-from-home full-time position. Work schedule will be 35 to 40 hours weekly during our hours of operation: 8:30am – 5pm Pacific Time / 11:30am – 8pm Eastern Time, Monday to Friday.
Key Responsibilities
• Handle customer inquiries regarding parking violation notices, general parking inquiries, monthly parking, and other assigned duties
• Process secure payments for parking violation notices
• Operate with Speed, Agility and Accuracy
• Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment
• Toggle between multiple Reimagined Parking systems and databases to look up information, update records, and log key details about customer interactions
• Maintain attention to detail and accuracy in both verbal (phone) and textual (email, chat, and SMS) communications
• Maintain customer records and handle customer information with sensitivity to privacy
• Champion Customer Success
• Demonstrate empathy and excellent listening skills
• Demonstrate superior grammar skills, and professional written language.
• Foster customer success by efficiently resolving customer inquiries and complaints
• Embrace performance-based targets and call monitoring/recording
• Other duties as assigned
Skills, Knowledge and Expertise
• Must be at least 18 years of age
• High school diploma or equivalent certification
• Previous experience in a high-volume, fast-paced environment
• A strong work ethic and reliability with professionalism and poise
• Superior interpersonal, verbal, and written communication skills
• 40 WPM typing speed
• Consistent attention to detail while performing repetitive tasks
• Ability to work from a seated position at a desk and talk on the phone for 8 hours a day
• Designated quiet uninterrupted workspace at home with a reliable high-speed internet connection
• Computer with 6GB RAM, USB wired headset and mic, a keyboard with numpad, and monitor for use during probation
• An Android smartphone or iPhone is required for 2-factor authentication
• A knowledge of contact center policies and software, including CRM, phone systems, etc. is an asset but is not required.
• Canada resident.
What We’ll Provide
Computer, headset, monitor, keyboard, and full two weeks training for Reimagined Parking systems for the role.
Career-pathing and advancement opportunities
On completion of 90 days probation:
• Medical/Vision
• Dental
• Life Insurance
• AD&D
• STD
• LTD - offered based on employee group
• RRSP - offered based on employee group
• EAP - offered based on employee group
• Vacation
About Reimagined Parking
The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.
Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates

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