Virtual Customer Care Professional

Company Overview: American Express, a globally recognized brand, is a leader in providing innovative financial services and products. Known for its customer-centric approach, American Express is dedicated to delivering exceptional service and building lasting relationships with its customers. Join a company that values integrity, service, and innovation.

Job Summary: As a Virtual Customer Care... Professional, you will be the face of American Express, providing world-class service to our customers. You will handle a variety of customer inquiries and issues, ensuring each interaction leaves a positive impression of the company. This is a remote position, allowing you to work from the comfort of your home while making a significant impact on our customers experiences.

Key Responsibilities: • * Provide exceptional customer service via phone, email, and chat • * Address and resolve customer inquiries and issues in a timely and effective manner • * Educate customers about American Express products and services • * Maintain up-to-date knowledge of company offerings and policies • * Identify and escalate complex issues to appropriate departments • * Follow up with customers to ensure their issues are resolved satisfactorily • * Document all customer interactions accurately in the CRM system • Required Skills and Qualifications: • * Excellent communication skills, both verbal and written • * Strong problem-solving abilities • * Ability to multitask and manage time effectively • * Proficiency with CRM software and other customer service tools • * High school diploma or equivalent required; a bachelors degree is preferred • * Previous customer service experience, particularly in a virtual environment, is a plus • Experience: • * Minimum of 2 years in a customer service role, with a preference for experience in financial services • * Experience working remotely is highly desirable • Working Hours: • * Full-time position with flexible working hours, including evenings, weekends, and holidays to accommodate customer needs • Knowledge, Skills, and Abilities: • * In-depth understanding of American Express products and services • * Ability to handle sensitive information with discretion • * Strong organizational skills and attention to detail • * Ability to work independently and as part of a team • * High level of empathy and customer-centric mindset • Benefits: • * Competitive salary and performance-based bonuses • * Comprehensive health, dental, and vision insurance • * 401(k) with company match • * Paid time off and holiday pay • * Professional development opportunities • * Employee wellness programs • * Access to employee assistance programs • Why Join Us: • * Be part of a globally respected company known for its commitment to customer service excellence • * Enjoy the flexibility of working from home • * Grow your career with opportunities for advancement within the company • * Work in an inclusive environment that values diversity and encourages innovation • How to Apply: Interested candidates are invited to apply online through the American Express careers page. Please submit your resume along with a cover letter detailing your relevant experience and explaining why you would be a great fit for this role

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