Customer Service Representative

Join our team and take the first step towards a dynamic career in the insurance industry! We are an award-winning agency recognized for our commitment to excellence and innovation. We offer a unique opportunity for growth-oriented individuals with a background in customer service, sales, and/or marketing. We are dedicated to mentoring eager learners who are ready to advance their careers. If you thrive in a fast-paced environment and are a motivated self-starter, this opportunity could provide you with both a rewarding career and excellent income potential.

Benefits:
• License Sponsorship: We cover the cost of all required insurance licenses.
• Competitive Compensation: Earn uncapped commission potential.
• Career Advancement: Opportunities for professional growth and advancement.
• Lead Generation: Access to unlimited leads to fuel your sales.
• Work Flexibility: Enjoy a flexible schedule and convenient location options.
• Training and Development: Receive hands-on training designed... to foster your success.
• Performance Incentives: Eligibility for performance-based bonuses.
• Holiday Time Off: Enjoy holidays off to relax and recharge.

Requirements:
• Self-Motivation: Goal-oriented and proactive, with a sense of urgency to achieve business objectives.
• Team Collaboration: Must be a cooperative team player with a positive attitude.
• Organizational Skills: Strong ability to organize tasks and manage time effectively.
• Communication: Excellent communication skills, both oral and written, are essential.
• Licensing: No prior experience required; however, candidates must be willing to complete the licensing process (expenses covered by us).

Responsibilities:
• Licensing Completion: Successfully complete the licensing process in a timely manner.
• Customer Support: Provide exceptional service and administrative support to the agent.
• Customer Engagement: Follow up with customers to ensure satisfaction, handle inquiries, solicit additional sales, and address or escalate issues as necessary.
• Sales Recommendations: Offer personalized insurance coverage recommendations.
• Lead Management: Actively make outbound calls from various lead sources.
• Appointment Scheduling: Organize appointments with potential customers.
• Sales Training: Initially shadow the agent to learn the consultative sales process, with the goal of independently managing sales activities.

## Overview We are seeking a Customer Service Representative to join our team. The ideal candidate will be fluent in English and Spanish, with exceptional communication skills and a passion for providing outstanding customer service. ## Responsibilities - Communicate with customers via phone, email, and chat to provide information about products and services - Assist customers with orders, inquiries, and issue resolution - Upsell products and services to maximize sales opportunities - Perform data entry tasks accurately and efficiently - Analyze customer needs to recommend the best solutions - Maintain a high level of professionalism and customer service at all times ## Qualifications - Fluent in English and Spanish (multilingual proficiency is a plus) - Previous experience in customer service or sales is preferred - Strong communication skills with the ability to interact effectively with customers - Excellent data entry skills and attention to detail - Ability to analyze customer inquiries and provide appropriate solutions - Bilingual proficiency in other languages is a bonus Join our team as a Customer Service Representative and be part of a dynamic environment where your contributions are valued!

Job Types: Full-time, Part-time

Pay: $294.00 - $1,500.00 per day

Expected hours: 30 – 40 per week

Benefits:
• Dental insurance
• Flexible schedule
• Health insurance
• Professional development assistance
• Vision insurance
• Work from home

Shift:
• Day shift
• Evening shift
• Morning shift
• No nights

Location:
• Louisiana (Required)

Work Location: Remote

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