Customer Services Representative - (Remote)

• * Customer Services Representative - (Remote)**
• *Job Category****:** Corporate **Requisition Number****:** CUSTO04725 Showing 1 location **Job Details**
• *Description...

This position is responsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves patient questions and problems regarding patient accounts, payments, and services.
• *ESSENTIAL RESPONSIBILITIES:**
• Excellent communication skills verbal and written
• Demonstrate proficiency in Microsoft Office products and Internet navigation
• Ability to communicate in a clear, concise, understandable manner, and listen attentively to others
• Ability to provide outstanding customer service
• Ability to deescalate and remain positive in all situations with difficult customers.
• Take patient demographics and other patient information as needed.
• Review explanation of benefit (EOB) documentation and notate accounts on collection activity to perform account resolution
• Reviewing patient bills for accuracy and completeness, and obtaining any missing information.
• Collect patient payments in accordance with payment due dates and establish payment plans within approved guidelines.
• Complete and mail necessary patient statements and return mail in a timely manner
• Create an atmosphere of comfort, peace and make it easy for the patient; the patient is our first business.
• Answer all phone calls within 2 minutes of the call hitting the system.
• Answer and end all phone calls within the set dialogue parameters established by leadership. Answering on average 65 calls a day
• Attend in-services, seminars and webinars for additional education and performance improvement.
• Regular and reliable attendance required.
• *Education/Experience:**
• High school diploma or equivalent required
• 1 year experience in customer service and/or call center industry or equivalent combination of education and experience
• Customer Service Basics or equivalent training preferred.
• *Work Location & Hours:**
• *Fully Remote**
• ****Must be able to work 10:30 7 pm (CST)*****
• *Successful candidates will pass a background check and drug screen.**
• *We are an equal opportunity employer.**
• *Qualifications**
• *Skills**
• *Behaviors**
• *:**
• *Motivations**
• *:**
• *Education**
• *Required**

High School or better.
• *Experience**
• *Licenses & Certifications

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