Customer Service Representative / General Call Center

Description:
• Provides exceptional service as the first point of contact for customers
• Takes orders, answers questions, handles complaints and troubleshoots problems
• Assists all internal and external customers in a professional manner
• Maintain a positive, empathetic and professional attitude toward customers at all times
• Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services
• Coordinates home equipment service request with Dispatch for prompt delivery
• Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
• Provide customers with product and service information
• Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment
• Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services
• Follows policy and work instructions to ensure the Billing Department has... the correct paperwork to complete insurance
• Understanding and striving to meet or exceed department metrics while providing excellent customer service
• Making sales or recommendations for products or services that may complement client needs, as applicable
• Other duties as assigned by management

Requirements: • High school diploma or general education degree (GED) • 6 months of relevant customer service experience preferred • Excellent interpersonal, written and oral communication skills • Customer service orientation • Attention to detail • Good data entry skills • Proficiency with computers, with strong typing skills • Ability to work in a fast paced environment

Benefits:
• Competitive salary and benefits package

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