Customer Support Representative

Description:
• Manage large amounts of incoming calls, emails, and live chat
• Handle customer concerns and provides appropriate solutions
• Identify and assess customer needs to achieve a high level of satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Work on other service-related projects as they arise
• Support our West Coast clients

Requirements: • 2+ years experience in a customer service role • Excellent ability to clearly communicate through phone, email, and live chat • High attention to detail with research and investigative skills • Ability to multitask • Able and willing to work the appropriate hours to support our West Coast clients • Experience with Mac Operating systems, internet services, browser functions, and basic software applications • SaaS experience a plus • U.S. Citizen or Permanent Resident status required • Visa Sponsorship not available

Benefits:
• Competitive benefits & PTO
• 401(k... with employer match
• Paid parental leave
• Wholesale discount to name brands
• Catered lunches & breakfasts
• Company happy hours and outings
• Casual office atmosphere & one block from Deep Ellum
• Fully stocked kitchen
• Commuter benefits

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