Aetna Work From Home Customer Service Representative (Entry Level)

Key Responsibilities: • * Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • * Provide accurate information regarding health insurance plans, benefits, and coverage... • * Assist customers with claims, billing, and payment issues. • * Resolve customer complaints and escalate issues when necessary. • * Maintain detailed records of customer interactions and transactions. • * Educate customers on available services and tools to improve their experience. • * Meet performance metrics, including call handling time, customer satisfaction, and first-call resolution. • * Participate in ongoing training and development programs to stay updated on company policies and industry regulations. • Required Skills and Qualifications: • * High school diploma or equivalent. • * Strong communication skills, both verbal and written. • * Ability to work independently and manage time effectively. • * Comfortable using computers and navigating multiple software applications. • * Strong problem-solving skills and attention to detail. • * Customer-focused attitude with a commitment to providing excellent service. • * Basic understanding of health insurance terminology and products (preferred but not required). • Experience: • * No prior experience required; on-the-job training will be provided. • * Previous customer service experience (in any industry) is a plus. • Working Hours: • * Flexible scheduling options, including part-time and full-time positions. • * Availability to work weekends, holidays, or evenings as needed. • * Shifts may vary based on company needs and customer demand. • Knowledge, Skills, and Abilities: • * Ability to work from home with a reliable internet connection and a quiet, distraction-free environment. • * Proficiency in using online communication tools such as Zoom, Microsoft Teams, etc. • * Strong organizational skills with the ability to manage multiple tasks simultaneously. • * Adaptability to changing work environments and processes. • * Ability to handle high-stress situations calmly and effectively. • Benefits: • * Competitive salary with performance-based incentives. • * Comprehensive health insurance (medical, dental, vision). • * Retirement savings plan with company match. • * Paid time off (PTO) and holiday pay. • * Opportunities for career growth and advancement within the company. • * Employee wellness programs and resources. • * Equipment provided for home office setup (e.g., computer, headset). • Why Join Aetna? • * Be part of a leading healthcare company committed to making a difference in people lives. • * Work in a supportive, team-oriented environment that values work-life balance. • * Access to continuous learning and development opportunities. • * Contribute to a company that values diversity, equity, and inclusion. • * Enjoy the flexibility and convenience of working from home. • How to Apply: • Visit the Aetna Careers website: Aetna Careers • * Search for the Customer Service Representative (Work From Home) position. • * Submit your resume and cover letter detailing your interest and qualifications for the role. • * Complete any required assessments or interviews as directed by the recruitment team. • * Stay tuned for updates on your application status via email or your candidate portal. •

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