Customer Service Representative

Position Summary

The Customer Service Representative will process orders and administer customer contracts, exhibiting superior customer service. In the role of Customer Service Representative, you will serve as an interface between the Business Unit and the assigned customers. Directs, coordinates, and exercises authority for planning, organization, control, integration, and completion of... projects within area of assigned responsibility.

How You Will Do It
• Serve as interface with assigned customers on issues involving customer orders and associated activities to ensure effective communications / feedback.
• Coordinates project personnel to specific phases or aspects of project.
• Prepares interim and completion program schedules, status reports and budget reports
• Provide effective customer service and understand customer needs.
• Monitors project for task requests that represent a change in program scope. Identify cost/schedule impacts for changes in scope and work with contracts manager to negotiate an equitable adjustment to the contract.
• Work in conjunction with Contracts & Customer Service Director to service and manage order processing/entry and resolution of any issues, including repair orders and/or new orders and customer portal alignment and maintenance as required.
• Interact with internal organizations to effectively resolve customer issues on a proactive basis.
• Prepare, review, and submit quotes to customers as required.
• Support Lean process improvement initiatives including standard work development/ maintenance and participate in associated projects.
• Provide timely resolution on the following as applicable for repair orders and/or new orders: Customer order processing, Customer inquiries, Customer order tracking / reporting, RFQ (Request for Quote) submittals and status, Short flows (expedites), AOG / Spares, A/R Disputes, RMA coordination and processing
• Communicates with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs.
• Acts as the voice of the customer to drive all functions within the business unit to ensure high customer satisfaction and scorecard ratings.
• Schedules and manages cross-functional meetings for customer issue resolution.
• Makes recommendations to Management on customer opportunities and issues.

What We Look For
• At least 5-7 years of related experience
• Effective oral and written communication skills.
• Ability to maintain confidentiality and discretion.
• Experience in Customer Purchase Order Review/Entry and Fulfillment
• Strong customer facing support background and experience in the day-to-day management of a defined customer account base.
• Experience in the review and interpretation of Customer Purchase Orders, RFQ’s and other requirements flowed through customer contract documents.
• Strong background in Contract review, administration and flow down
• Proven team player: Effectively relate to all levels of an organization
• Must be self-directed
• Ability to meet deadlines.

What’s In It For You
• Competitive Compensation & Holiday Pay
• Great Health Benefits, and 401(k) plans
• Paid Time Off per year depending on level
• Less red tape – we have an environment that supports the entrepreneurial spirit
• Fun & Promising culture while also providing work/life balance for our employees
• Fast growth opportunities and quicker career development for the right candidate
• Mentors to help you grow both personally and professionally

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