Remote CSR - Customer Service Representative

Shift: Must be available between 7am-10pm, 5 days a week including at least 1 weekend.
• *REMOTE POSITION
...
Pay: $17/hr
• Excellent written and verbal customer service experience
• Microsoft Outlook
• Will be answering phone calls and emails
• Must pick up equipment that is provided in Coppell facility

Key Roles & Responsibilities: • Provide Outstanding Customer Support: Assist customers via phone, email, and live chat, ensuring a seamless experience across all communication channels. Work with our Core Values in mind and represent the company well. • Resolve Customer Issues: Troubleshoot and resolve product or service-related issues, collaborating with other teams when necessary to deliver timely solutions. • De-escalate Concerns: Handle customer complaints and concerns with empathy and professionalism, turning negative situations into positive outcomes. • Uphold Company Values: Represent the company with integrity and commitment to our Core Values in every customer interaction. • Contribute to Continuous Improvement: Provide feedback to management on recurring issues and customer pain points, helping to improve processes and the overall customer experience.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:
• Dental insurance
• Health insurance
• Vision insurance

Shift:
• Day shift

Work Location: Remote

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