Customer Service Representative (Remote)
Posted 2025-05-18Job Summary
RecordQuest is seeking an intelligent, caring, hardworking, energetic person for our full-time Remote Customer Service Representative position. Excellent communication skills and multitasking are necessary for this growing Release of Information company...
Responsibilities
Answer incoming phone calls and receive on-site visitors
Respond to phone calls and email inquiries regarding medical record requests for record status, concerns, issues, etc.
Research patient record information and medical records to resolve issues
Maintain quality and production standards as defined by client contract and/or management determination of the need
Manage time adequately to ensure proper turnaround for all tasks such as customer service requests, follow-up, and feedback
Work with teammates and managers to ensure the needs of the client are being met
Assist in the development of process improvement initiatives
Communicate with clients, internal staff, vendors, and RecordQuest through various communication channels such as phone, fax, physical mail, and email
Respond to client requests in a timely and professional manner
Organize and release records via email, physical mail, and fax
Requirements
Successfully completes all training programs as required
Acts in accordance with all HIPAA Privacy and Security guidelines to ensure confidential handling of protected health information
Execute prompt analytical decision-making/research with specific attention to detail
Comply with State laws, policy, and company procedures
Utilize specified phone call production tracking and reporting procedures
Excellent communication and customer service skills to assist clients via phone and email
Excellent computer and keyboarding skills
Learn and use corporate proprietary software and/or 3rd party tools
Strong ability to multitask and demonstrate critical thinking skills
Experience working with Google Suite, Microsoft Word, and Excel
Experience with HIPAA, the Release of Information process, medical records, and/or physician practice operations is highly preferred
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home
Application Question(s):
Do you live near enough to Charleston, SC that traveling to our office location wouldn't be an issue?
Education:
High school or equivalent (Required)
Experience:
Customer Service: 1 year (Required)
Location:
Charleston, SC (Required)
Work Location: Remote
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