CVS Health Customer Service Representative -WFH

Job Summary

Job Type: Full-Time...

Salary: Competitive

Working Hours: Flexible Schedule

Company: CVS Health

Location: Remote

Benefits: Health, Dental, Paid Training, Paid Vacations, Retirement Plan, Employee Discounts, Flexible Scheduling

Are you passionate about providing exceptional customer service? Do you want to be part of a company that makes a difference in the health and well-being of individuals? CVS Health is seeking dedicated and empathetic Customer Service Representatives to join our team in a work-from-home capacity.

Description

CVS Health is looking for enthusiastic and detail-oriented individuals to join our customer service team. As a Customer Service Representative, you will provide support to our customers by addressing their inquiries, resolving issues, and ensuring satisfaction with our health care services. This is a full-time position with the flexibility to work remotely, allowing you to achieve a work-life balance while contributing to a leading health care company.

Requirements
• High school diploma or equivalent
• At least one year of customer service experience
• Strong communication skills, both verbal and written
• Proficiency in Microsoft Office Suite and ability to navigate multiple computer systems
• Ability to work independently and in a team environment
• Exceptional problem-solving skills
• Reliable internet connection and a quiet, dedicated workspace

Responsibilities
• Respond to customer inquiries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Provide information about products and services
• Process orders, forms, applications, and requests
• Maintain customer records by updating account information
• Escalate complex issues to appropriate departments
• Achieve performance targets and adhere to quality standards

Benefits
• Comprehensive health, dental, and vision insurance
• Paid training programs
• Paid vacation and holidays
• 401(k) retirement plan with company match
• Employee discounts on products and services
• Flexible scheduling opportunities

Educational Qualifications
• High school diploma or equivalent (required)
• Associate or Bachelor’s degree (preferred)

Experience
• Minimum of one year of customer service experience
• Experience in the health care industry is a plus but not required

Company Overview

CVS Health is a leading health care innovation company with a simple and clear purpose: helping people on their path to better health. We are a diversified health services company with over 300,000 employees, including more than 40,000 physicians, pharmacists, nurses, and nurse practitioners. At CVS Health, we are committed to providing high-quality care, improving patient outcomes, and making health care accessible and affordable for all. Join us in our mission to transform the health care landscape and make a positive impact on the lives of millions of individuals.

If you are passionate about customer service and want to be part of a health care leader, apply today to join the CVS Health team and start making a difference from the comfort of your home!

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