Inbound Customer Service Representative (WFH)

Employer Industry: Home Medical Equipment

Why Consider This Job Opportunity...
• Salary starting at $15.50 with a monthly bonus program opportunity for potential unlimited earnings
• Opportunity for remote work after successful completion of in-office training and meeting expectations
• Comprehensive benefits package including medical, dental, vision, life insurance, and disability
• Generous paid time off and paid holidays
• Employee recognition and discount programs
• Chance to work with a dedicated team assisting patients in managing their health and treatment

What To Expect (Job Responsibilities)
• Serve as a patient advocate to resolve questions or concerns
• Input patient data into the e-Intake system and ensure thorough verification for products and services
• Manage high-volume inbound phone calls for initial intake and provide basic technical customer service assistance
• Educate patients and location employees on CPAP supplies and equipment maintenance
• Process related patient paperwork and ensure timely fulfillment of product orders

What Is Required (Qualifications)
• High school diploma or GED equivalent
• One to three years of related work experience in a team-oriented environment
• Strong customer service background
• Basic computer and internet skills
• Valid driver's license in the state of residence with a clean driving record (when applicable)

How To Stand Out (Preferred Qualifications)
• Experience in the medical field and administrative record management
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Familiarity with billing reimbursement and insurance policies
• Ability to effectively communicate in English, both orally and in writing
• Knowledge of medical terminology

#HomeMedicalEquipment #CustomerService #HealthcareCareers #RemoteWork #CareerGrowth

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