Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions

Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions

Job Code : REQ-003609

Work@Home Wisconsin

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Job Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions

Job Description:

Join Sagility: Elevate Your Career in Healthcare Customer Service!

Sagility is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of... healthcare expertise, we drive positive outcomes for our clients.

Join Us and S.O.A.R
• S - Spark Curiosity
• O - One Team, One Direction
• A - Action for Results
• R - Right by Right Purpose

We are committed to shaping careers and have immediate openings for Remote Customer Service Representatives in our Call Center. As a crucial part of Sagility, you will provide the essential human touch that sets our service apart.

Benefits:
• Competitive pay: $14.00/hr for non-bilingual, $15.00/hr for bilingual
• Performance incentives
• Paid training in a state-of-the-art video training environment
• Comprehensive health plan available after 90 days
• Employee wellness and engagement programs
• Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives

Responsibilities: • Promptly and effectively manage all incoming calls • Conduct research to provide effective solutions for customer issues • Document all calls accurately • Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation • Strive to achieve daily team quality and customer satisfaction goals

What We Are Looking For:
• Unwavering commitment to perfect effort
• Punctuality and dedication
• Ability to thrive in a fast-paced environment
• Proficiency in navigating various computer applications
• Drive to exceed caller expectations
• Desire to build and enhance current skills
• Positive attitude and teamwork orientation
• Previous healthcare experience is a plus
• Previous call center experience is required

Requirements: • 18 years of age or older • High School Diploma or equivalent • Minimum of 1 year in a single job, preferably in a call center customer service environment • Reliable attendance with no missed time in the first 90 days • Ability to type 25 wpm • Strong oral and written communication skills • Comfort with desktop computer systems • Hardwired internet connection with speeds greater than 5MB upload and 10MB download • Secure, private work area at home • Flexible schedule availability (Monday-Saturday)

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location:

Work@Home WisconsinUnited States of America

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