CUSTOMER SUPPORT ASSOCIATE (WORK FROM HOME)

Employer Industry: Healthcare Technology

Why Consider This Job Opportunity...
• Salary up to $51K per year
• Comprehensive benefits package including Medical, Dental, Vision, and Life insurance
• Generous Paid Time Off (PTO) policy
• Home office setup support with a technology stipend
• Opportunity to work fully remote from anywhere in the U.S.
• Fast hiring process for quick onboarding

What To Expect (Job Responsibilities)
• Triage, respond to, and resolve customer support cases
• Troubleshoot and provide guidance on Elation EHR, Elation Billing, and Patient Passport applications via email, chat, phone, and screen share
• Collaborate effectively with other members of the support team
• Build expertise in all Elation products and maintain excellent attention to detail
• Manage multiple tasks efficiently while demonstrating strong empathy in customer interactions

What Is Required (Qualifications)
• Strong collaboration skills and the ability to manage multiple tasks simultaneously
• Exceptional attention to detail
• Ability to troubleshoot and resolve customer inquiries effectively
• Excellent verbal and written communication skills
• Must demonstrate empathy when working with customers

How To Stand Out (Preferred Qualifications)
• Previous experience in a customer support role, particularly within healthcare technology
• Familiarity with Electronic Health Record (EHR) systems
• Experience in Revenue Cycle Management or related fields
• Strong problem-solving abilities and a proactive approach to customer service
• Knowledge of the healthcare industry and its regulations

#HealthcareTechnology #CustomerSupport #RemoteWork #CareerOpportunity #FastHiring

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