Social Support Specialist

• This is a completely remote position for a California-based company. Must be able to work Full-time hours. (evening and weekly availability preferred)

At Musely, we're not just skin and hair care enthusiasts; we're on a mission to redefine the way people experience prescription treatments through technology. We're in search of a Social Support Specialist who shares our enthusiasm for both beauty and technology. In this role, you'll be responsible for engaging and assisting our prospective and existing customers across our Facebook, Instagram, and TikTok platforms.

As a Social Support Specialist, you'll handle customer inquiries, find solutions to their problems, and relay valuable feedback to our team. We're looking for someone who's a great communicator and can quickly build trust with our customers. Ultimately, you will help establish our reputation as a company with excellent customer support with a goal to enhance the customer experience.

Responsibilities
• Respond to customer queries in a timely and accurate manner, via Meta (Facebook and Instagram) and TikTok
• Analyze and report reoccurring issues and customer feedback
• Monitor complaints on social media (Facebook, Instagram, etc.) and reach out to provide assistance
• Follow up with customers to ensure their issues are resolved

Skills
• Experience in Customer Support
• Patience and empathy when assisting customers
• Experience on Meta, and/or social media moderation
• Excellent communication and problem-solving skills
• Ability to multitask
• Ability to work independently
• Degree in Communications or relevant field preferred

Qualifications
• Associate’s Degree required
• 2+ years previous customer service/retail/restaurant experience
• Friendly and welcoming manner with customers and team members
• Ability to explain complex concepts in a clear, simple manner
• Strong command of written and verbal English
• Excellent organizational and multitasking skills
• Ability to maintain a calm and polite manner in stressful situations
• Fluency in Spanish is a plus

The Company

Here at Musely, we've embraced an approach that is rooted in the science behind effective skincare- while making it accessible, quick, and affordable. We connect top dermatologists to patients with just a few clicks- bringing our patients freshly compounded, personalized prescription treatments for skin conditions and hair loss, all from the comfort of their home. Founded by successful Silicon Valley serial entrepreneurs, our journey is fueled by a passion to deliver accessible, effective treatments to women and men everywhere.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Schedule:
• 8 hour shift

Work Location: Remote

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