Part-Time Virtual Customer Service Specialist

Employer Industry: Government Services

Why Consider This Job Opportunity
• Salary of $20 per hour
• Part-time position with flexible working hours from 10:00 AM to 3:00 PM, Monday through Friday
• Opportunity to provide exceptional customer service in a supportive team environment
• Ability to enhance skills in a high-volume call center setting
• Work remotely while contributing to public service initiatives
• Engaging role that allows for direct interaction with the public

What To Expect (Job Responsibilities)
• Serve as the primary point of contact for inbound calls to the Secretary of State Call Center
• Deliver friendly, professional, and knowledgeable customer service, ensuring all inquiries are addressed clearly and promptly
• Stay up-to-date on all Secretary of State policies, procedures, and division-specific information to provide accurate guidance to customers
• Accurately document customer interactions and update records as necessary
• Identify and report recurring technical or administrative issues to the appropriate team or department

What Is Required (Qualifications)
• At least 2 years of experience in a call center environment
• Minimum educational requirement: High school diploma or equivalent
• Strong understanding of customer service principles and processes
• Ability to manage a high volume of calls from a diverse public
• Clear and effective verbal and written communication skills

How To Stand Out (Preferred Qualifications)
• Previous customer service experience in a high-volume setting
• Familiarity with relevant laws, regulations, and policies
• Proficiency with databases and telephone systems to handle high call volumes
• Strong organizational skills and ability to multitask in a fast-paced environment
• Basic computer skills and comfort using electronic systems for daily tasks

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