Customer Support Assistant

At VirtualPostMail, we are passionate about our job and our team. An important aspect of our company is that we strive for continuous growth for the company through nurturing professional and personal growth in our Team Members. As a whole, we empower one another by creating an environment that allows our employees to work with their unique strengths to hone their skills. We also challenge one another so that we can broaden our capabilities and outlook.

We are a fast growing Commercial Mail Receiving Agency (CMRA) company that started in California. We provide mail solutions for clients around the world including small businesses, freelancers, consultants, and more. We have been in business for over 10 years and have expanded to Nevada, Delaware, Florida, and Texas in recent years. As our plans for expansion continue, we are looking for additions to our team nationwide!

In this Entry Level Customer Support Assistant position, we’re seeking someone who thrives in a team environment and is respectful, positive, and personable. You’ll be working in a fast-paced environment where attention to detail is crucial. With our company’s growth, we need people who are capable of adapting to change and willing to learn.

You'll be working in a fast-paced but fun and friendly environment where your ideas and hard work are appreciated and recognized.

Training will be provided for this position. We welcome diversity from all walks of life, and believe that our differences help grow a healthy, strong work community.

For more information about our company, please visit our website: www.virtualpostmail.com
• Please follow our application requirement listed at the bottom of this post.

Key responsibilities for the Customer Support Assistant:
• Provide excellent customer service to all customers with a customer-comes-first attitude.
• Customer Support will have to demonstrate the ability to write well professionally and work with different departments to resolve issues as they arise.

Customer Support Assistant Responsibilities include:
• Responding to emails in a timely manner
• Achieving quarterly customer satisfaction goal / score
• Understanding how Operations flows
• Mastering internal communication platforms
• Being a well-rounded individual by mastering mail processing and data entry to understand our services and what is offered

Qualities Required for Customer Support Assistant:
• Minimum typing speed of 60 WPM
• Passion to continuously improve and learn
• College education or currently enrolled in College
• Must be passionate about communication or willing to learn
• Must be able to solve problems and provide resolutions

Customer Support Assistant Wage and Benefits:
• Full-Time Position
• Wage: $17.00/hour
• Remote Work
• Work Hours: M-F 9 AM - 6 PM Pacific Time
• Sick Leave
• Vacation Time
• Holiday Pay
• Health Benefits Offered
• 401(k)

How to apply for this position: Customer Support Assistant
• Provide us with your resume
• Include a cover letter that highlights your writing ability in answering the following questions:
• Are you able to work M-F 9 am - 6 pm Pacific Time?
• What single project or task would you consider your most significant accomplishment in your career to date, and why?
• Describe a situation in your job where you took initiative or proactive action.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote

Apply Job!