Apple Support College Advisor

Description

At Apple, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that drive us forward. As an Apple Support College Advisor, your voice is essential in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. You will be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. Listening to our customers and using your technical expertise, creativity, passion, and documented troubleshooting flow will help meet their needs, reminding them that behind our great products are amazing people. We will train you to be the best.

Company Culture and Environment

Inclusion is a shared responsibility at Apple. We hold ourselves accountable for fostering a culture where everyone feels seen, heard, and inspired to do their best work. We are dedicated to creating a fun environment where creativity and innovation fuel customer experiences.

Career Growth and Development Opportunities

Apple is committed to helping employees explore their potential. This position comes with dedicated resources to support your ongoing growth and career development, ensuring that you have the tools and support to advance your career.

Detailed Benefits and Perks
• Competitive pay
• Eligibility to participate in our company stock plan
• Time off and employee discount
• Great benefits

Compensation and Benefits
• Competitive salary
• Health benefits
• Employee stock plan
• Paid time off
• Employee discount

Why you should apply for this position today

By joining Apple as a Support College Advisor, you will have the opportunity to make a significant impact on customer experiences while working in a fast-paced, innovative environment that values your contributions.

Skills
• Passion for customer service
• Effective time management skills
• Ability to multitask, organize, and prioritize work
• Strong communication skills
• Technical troubleshooting skills
• Ability to work independently in a fast-paced environment
• Flexibility and good judgment in handling opportunities

Responsibilities
• Provide world-class customer service and technical support
• Troubleshoot and resolve technical issues
• Engage thoughtfully with customers
• Utilize documented troubleshooting flows effectively
• Maintain a positive and friendly demeanor while assisting customers

Qualifications
• Enrolled in at least one class at a university in the U.S. pursuing a bachelor’s degree or higher through May of 2027 or later
• Minimum GPA of 2.7
• Must have a quiet home workspace with ergonomic setup
• Able to meet minimum typing speed of 40 WPM while talking with customers

Education Requirements
• Bachelor’s degree or higher in progress

Education Requirements Credential Category
• Degree in Business, Communications, Computer Science, Engineering, or any other tech-related major preferred

Experience Requirements
• Successful completion of a pre-employment assessment, background check, and initial training
• Flexibility to work part-time set hours post-training

Why work in Dallas, TX

Dallas is a vibrant city known for its cultural diversity, rich history, and dynamic economy. With numerous opportunities for professional growth and a variety of entertainment options, including dining, arts, and outdoor activities, Dallas offers a balanced lifestyle that supports both personal and career aspirations.

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