Apple Support College Advisor - Part-Time Technical Customer Service

Description

At Apple, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward. As an Apple Support College Advisor, your voice is essential in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs — and remind them that behind our great products are amazing people.

Company Culture and Environment

Students at Apple foster a culture of dedication, creativity, and innovation, believing that every customer interaction is an opportunity to delight, engage, and inspire. Inclusion is a shared responsibility, where everyone is held accountable for creating an environment where all feel seen and heard.

Career Growth and Development Opportunities

Apple is committed to helping employees explore their potential through dedicated resources for ongoing growth and career development, ensuring that Advisors are well-prepared and supported in their roles.

Detailed Benefits and Perks
• Competitive pay
• Eligibility to participate in the company stock plan
• Time off and employee discounts
• Resources supporting career development

Compensation and Benefits

This position comes with competitive pay and great benefits, including eligibility for the company stock plan, time off, and employee discounts.

Why you should apply for this position today

By becoming an Apple Support College Advisor, you will have the unique opportunity to make a significant impact on customer experiences while developing valuable skills in technical troubleshooting and customer service.

Skills
• Strong problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to navigate difficult conversations
• Time management and multitasking capabilities
• Eagerness to learn and tackle new challenges
• Flexibility and good judgment in various situations
• Ability to foster inclusion and diversity in the workplace

Responsibilities
• Engage thoughtfully with customers, providing step-by-step solutions
• Fix technical issues while ensuring a positive customer experience
• Listen attentively to customer needs and respond effectively
• Maintain a quiet home workspace and meet technical requirements
• Complete pre-employment assessments, background checks, and initial training
• Work part-time during training and post-training as per business needs

Qualifications
• Enrolled in at least one class at a university in the U.S. pursuing a bachelor’s degree or higher through May of 2027 or later
• A minimum GPA of 2.7
• Successful completion of a pre-employment assessment and initial training
• Minimum typing speed of 40 WPM while engaging with customers

Education Requirements
• Enrollment in a relevant university program

Education Requirements Credential Category
• Bachelor’s degree or higher in Business, Communications, Computer Science, Engineering or any other tech-related major preferred

Experience Requirements
• Previous experience in customer service or technical support is preferred but not required.

Why work in Raleigh, NC

Raleigh is known for its vibrant culture, innovation, and beautiful outdoor spaces. It offers a strong job market, particularly in technology and education, making it an attractive place for students and young professionals. With a rich blend of history, arts, and diverse culinary offerings, Raleigh provides a well-rounded lifestyle that supports both personal and professional growth.

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