Program Manager, B2B Digital Solutions
Posted 2025-05-18United States, Georgia, Atlanta
Global Sales
03-Dec-2024
Ref #: 26890
How you'll help us Keep Climbing (overview & key responsibilities)
The Program Manager B2B Digital Solutions is responsible for driving the strategy, evolution and implementation of the next-generation of our B2B Product ecosystem, in support of our continued leadership position and competitive edge in the industry. The position requires a combination of creative digital solutions, passion for online user experience, project management skills, and a high level of familiarity with digital technologies.
The successful candidate will be part of a dynamic team, working across Sales, RM, IT, Digital, and our airline partners to drive new value for our corporate and agency customers. The successful candidate must be a strong leader with a demonstrated aptitude toward product innovation, technical skillsets, project management, and problem-solving.
Key Responsibilities
Oversees the ideation and development of new customer-facing digital products
Serve as the primary point of contact for organizing meetings, documenting outcomes, and tracking follow-ups.
Provide regular updates to team leads and stakeholders on project progress, risks, and outcomes.
Understand and prioritize both business process and customer life cycles, to optimize how these interactions can be implemented online
Build strong customer relationships that drive new ideas into our development pipeline
Serve as a liaison between Sales and Commercial business stakeholders, and actively lead the design, build, and testing of technology products and reporting
Maintain and distribute technical documents and project updates to relevant teams, ensuring alignment with Deltas NDC initiatives.
Work closely with product owners, IT teams, and business stakeholders to route issues, escalate concerns, and ensure clear communication across teams.
Works closely with the IT team to ensure the project is on time and on budget
Solve difficult routine and non-routine problems, applying critical thinking and creative solutioning
Benefits and Perks to Help You Keep Climbing
Benefits
Our culture is rooted in a shared dedication to living our values Care, Integrity, Resilience, Servant Leadership, and Teamwork every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
Competitive salary, industry-leading pro?t sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life bene?ts
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What You Need To Succeed (minimum Qualifications)
3-5 years of professional experience
Experience as the technical lead on projects and understanding of Agile development process
Proven success in leading large-scale projects across multiple organizations and teams
Self-motivated, solutions-oriented, multi-task capable, and have demonstrated the ability to work well with others in a fast-paced, time-sensitive environment
High level of accuracy and attention to detail
Must be performing satisfactorily in current position
Willing and able to travel as needed
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States.
What Will Give You a Competitive Edge (preferred Qualifications)
Bachelors preferred
General knowledge of travel related industry segments (airlines, hotels, travel agencies)
Experience in designing and implementing new innovative products or services
Must have strong analytical and computer skills, sound organizational and planning skills
Must have a proven ability to make sound business decisions
Product management knowledge/experience is a plus
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