Night Shift Help Desk Support Specialist

Description

Are you a tech-savvy night owl with a knack for problem-solving? We are seeking a dedicated Help Desk Support Specialist to join our team and provide exceptional technical assistance to our users. This night shift position offers a unique opportunity to make a significant impact while enjoying flexible remote work.

Compensation and Benefits
• Competitive hourly rate
• Flexible remote work
• Night shift schedule

Why you should apply for this position today

This role offers the flexibility of remote work combined with the excitement of being part of a supportive team. You’ll have the chance to make a direct impact on users’ experiences while developing your technical skills in a dynamic environment.

Skills
• Strong understanding of computer hardware, software, and networking concepts
• Excellent troubleshooting and problem-solving skills
• Effective communication skills to interact with users of varying technical abilities
• Ability to work independently and as part of a team
• Meticulous attention to detail to ensure accuracy and efficiency

Responsibilities
• Diagnose and resolve a wide range of technical issues, from simple software problems to complex network outages
• Provide top-notch customer service by patiently guiding users through troubleshooting steps and resolving issues efficiently
• Contribute to our knowledge base to help future users and improve support efficiency
• Ensure system security by following best practices and staying updated on security threats

Qualifications
• Previous experience in a technical support or help desk role is preferred
• Strong problem-solving and communication skills

Education Requirements
• High school diploma or equivalent
• Relevant certifications (e.g., CompTIA A+, Network+) are a plus

Experience Requirements
• Experience in troubleshooting and providing technical support is preferred

Company Culture and Environment

You will be part of a supportive team of talented and dedicated professionals, where collaboration and communication are key to success.

Career Growth and Development Opportunities

There are opportunities for professional development and advancement within the company, making it an ideal place to grow your career.

Why work in Newport News, VA

Newport News offers a rich history, beautiful waterfront views, and a family-friendly atmosphere. The city provides access to various recreational activities and a growing economy, making it an attractive place to live and work.

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