Customer Care Representative - Remote
Posted 2025-05-18As a National Customer Care Rep you will be supporting Vitalant's life saving mission by supporting our donors inquires, providing technical support and scheduling assistance via website, live chat, texting, social media, email and phone channels.
Full time - Work from home opportunity
Schedule: Tue-Sat, 11:30 am - 8:00 pm (weekday) and 10:30 am - 7:00 pm (weekend)
To help you stay energized, engaged, and inspired,?we offer a full range of benefits for you and your dependents.
They include:
Medical, dental, and vision insurance
Paid time off
Free basic life and AD&D insurance
Free short-and-long-term disability insurance
HSA, FSA, STD, LTD
401K retirement savings with up to a 5% company match
We're looking for someone who can:
Investigate, diagnose, and troubleshoot donor inquiries and issues
Provide appropriate solutions and alternatives while adhering to appropriate response times and guidelines ensuring resolution follow up
Build sustainable relationships with donors and prospect donors through interactive communication including website, chat, text, email and phone
Identify recurring system or application issues and escalate to leadership team
Resolve escalated issues related to donor portal, donor store and website troubleshooting
Assist with donor scheduling
Monitor customer feedback
Apply Job!