General Merchandise Associate

Job Summary of General Merchandise Associate:

Responsible for delivering excellent customer service by actively engaging and assisting customers, embodying customer experience principles, and maintaining a tidy store environment, while following operational, merchandise, and loss prevention protocols.

Responsibilities of General Merchandise Associate:
• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs during customer interactions
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts ongoing recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintenance of a risk-free environment
• Performs other duties as assigned

Requirements of General Merchandise Associate:
• Possesses a great talent for creating positive customer experiences
• Willing to shift schedule flexibility to accommodate business priorities
• Exhibits outstanding organizational abilities along with a careful focus on particulars
• Proficient at multitasking effectively
• Exhibits adeptness in responding to alterations in direction or unforeseen events, underpinned by robust communication skills
• Adept at carrying substantial objects with or without the need for adjustments
• Effectively interacts with peers and supervisors to accomplish shared tasks
• Consumers lean towards enjoying a well-crafted retail customer experience

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