Account Manager-Social Media

Job Summary
• *This position is for Pacific Time**

SJR Social Media Account Managers are the foundation of the client services engine that ensures SJR is seen as a leading agency in digital content solutions around the world. Our Social Media Account Managers are talented all-rounders, equal parts project manager, researcher, social strategist and team coordinator. They are intuitive above all else, able to decode the nuances of working with clients and the role of account management in a creative, business solutions, high-pressure context. A motivated learner and strategic thinker with a “can-do” attitude, the Social Media Account Managers is interested in and informed on the latest cultural and digital trends and can apply their growing knowledge and skills to content strategy. They are an exceptional communicator who can deliver error-free work, participate in direct client communications, support their team members, all while tracking each project’s progress. In short, they “make it all happen”, for clients and their colleagues. The Social Media Account Manager is the foundation of our client services engine, responsible for upholding the highest standards and setting the tone for the overall experience of working with SJR.

Responsibilities

Account Management (55%)
• Runs day-to-day client communication and account administration, including:
• Be key client contact on matters ranging from approach to timings, deliverables, issues, budgetand new opportunities with support from client lead
• Writing timely emails, picking up the phone when necessary, being proactive about in-personmeetings, assisting with presentations, sending reports and agendas,
• Manage project timelines and communicate deadlines and deliverables, working up and down withinthe team to ensure expectations are met
• Establish fantastic relationships and communications across the agency and with its partners
• Able to demonstrate problem solving skills when dealing with client requests & issues; escalating asnecessary and creating transparency around health of the relationship
• Schedules, organizes, attends and participates in weekly team/client status meetings
• Comes to meetings equipped with updates and ideas as per the agenda, takes notes and distributes them immediately following to SJR team and client, when necessary
• Organizes contact reports and action items, packages into deliverables for clients and internal teams
• Owns client status trackers for assigned accounts; maintains project timelines
• Creates basic client briefs and is responsible for continuously updating key information into a project management application (e.g. Monday.com) for ongoing tracking and action
• Formats and copyedits content deliverables, presentations, memos, POV documents, etc.
• Supports client expansion opportunities through research, creating decks and assisting with presentations
• Supports smooth operation of SJR’s finance by submitting accurate and timely invoices, SOWs, estimates, vendor setup, freelancers, etc.
• Creates briefs for editorial and creative teams, collates key information and feedback into a web-based project management application (e.g. Monday.com) and Word Docs for ongoing tracking and action

Social media, Creative + Editorial (40%)
• Collaborate with cross-functional teams and partner agencies in reporting and data-analysis, including establishing, tracking and monitoring KPI’s in real-time and optimizing and pivoting strategies, tactics andcontent development
• Monitor post sentiment
• Demonstrate strategic thinking by keeping abreast of client’s business, industry, audiences and competitive environment to build a comprehensive understanding of the inputs that affect their business and keeping theinternal team apprised of new developments
• Stays on top of digital and social trends and industry news for assigned client(s)
• Coordinate with the Editorial and other key team members to ensure the synchronization of brand voice and messaging
• Work with appropriate creative teams to ensure client brand look and feel and voice guidelines are adhered to
• Copywriting/editing for social media platforms especially LinkedIn with attention to detail to tags, hashtags, tone of voice and the relevant most up-to-date subject matter
• Provide suggestions on creative assets
• Ensure internal teams are equipped with the correct and most up-to-date information for post creation
• Deliver client feedback in a timely manner for quick edits/revisions

Growth & Business Development (5%)
• Be an active part of the business development function, identifying potential opportunities for organic growth within existing clients
• Participate in pitch development and presentations as required
• Stay abreast of social platform updates and algorithmic changes; be at the forefront of what is happening in the space and propose new platforms to enter and first to market programs and propose new platforms toenter and first to market program

Qualifications
• Minimum of four-year’s experience working in a creative B2B and B2C marketing environment, ideally agency-based
• Overall knowledge of social media platforms & strategy, experience creating content for LinkedIn and executives a plus
• Interest and experience in global technology brands a plus
• Ambitious with a strong willingness to learn and a commitment to continuous improvement
• Demonstrated ability of creative and innovative thought processes
• Outstanding verbal and written skills – able to deliver written materials error-free, grammatically correct and on-time
• Proven ability to be meticulous, organized, technical, and creative at the same time
• Experienced time management and project coordination skills to support multiple work streams and ensure delivery of high-quality work on tight deadlines
• Ability to listen effectively, document proceedings accurately, drive and support ongoing dialogue
• Ability to work independently and under close direction
• Ability to connect and collaborate with a wide variety of people, an interdisciplinary team
• Flexible, adaptable and responsive when quick turnarounds are required
• Strong research skills
• Experience using collaborative team communication and project management applications like Teams and Monday.com is preferable
• Advanced use of Microsoft Office applications

SJR is dedicated to employment equity and welcomes diversity in the workplace. We also welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.

The base salary for this position at the time of this posting may range from $45,000-90,000. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click here(opens in a new tab) for more details.

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