Telephone or Live Chat Support

About the position

The Live Chat / Tele Chat Support Specialist at One Mind & Body serves as the first point of contact for clients seeking mental health support services. This role is crucial in ensuring a positive client experience through effective communication and problem-solving, while also providing personalized support to enhance customer satisfaction.

Responsibilities
• Respond to chat and tele chat inquiries promptly and professionally
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• Build and maintain positive client relationships with personalized support
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• Troubleshoot technical issues to ensure a seamless experience
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• Provide accurate information about services, pricing, and policies
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• Collaborate with the team to enhance the customer experience
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• Follow up with clients to ensure their needs are met
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• Maintain proper documentation of interactions

Requirements
• 1 year of customer support experience, preferably in live chat or tele chat
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• Excellent verbal and written communication skills
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• Strong problem-solving abilities
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• Comfortable with technology and troubleshooting
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• Ability to prioritize in a fast-paced environment
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• Positive attitude and passion for helping others

Nice-to-haves

Benefits
• Dental insurance
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• Health insurance
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• Vision insurance
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• Paid time off

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