EHR Software Trainer

Description:
• Train and coach employees on procedures related to the software via in person, videoconference, and webinar
• Become a subject matter expert on software applications through self-directed learning while remaining current with the product as updates are made
• Identify and suggest opportunities for operational and product improvements
• Liaise between business and technology team members with customer-facing responsibility
• Review and follow up internal tickets, tasks, and special projects as assigned by management
• Provide project status updates as needed
• Participate in software testing as improvements are made
• Accountable for projects assigned by senior management related to training customers on software
• Create training manuals for all customers

Requirements: • Excellent problem-solving skills • Good project management skills • High motivation and desire to do whatever it takes to help our company succeed • Excellent analytical skills and ability to learn quickly • Good communication skills with experience developing and managing customer relationships • Knowledge in process data analysis and business processes • Understanding of RCM workflows • Proficient in Microsoft Office • Previous physician practice management system (PMS) / electronic health record (EHR) software experience • The understanding of actual clinical flow & implications of workflows (and solutions)

Benefits:

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