Delivery Excellence Manager

About Us

At American Express, we empower individuals and businesses to achieve their full potential. As a member of our global team, you'll be part of a diverse community that shares a commitment to supporting customers, communities, and each other.

You'll have the opportunity to learn and grow as we help you create a unique and meaningful career journey with benefits, programs, and flexibility that support your personal and professional well-being.
Our Culture
• A supportive and inclusive work environment where everyone is valued and heard.
• The chance to work with talented engineers on cutting-edge technologies and contribute to delivering exceptional customer experiences.
• Dedicated time to invest in your professional development and stay up-to-date with the latest industry trends.
• A range of opportunities to collaborate with cross-functional teams, drive innovation, and make a meaningful impact.
Job Summary

This role focuses on driving processes and execution oversight for Engineering Teams. You will enable Product Engineering team productivity and agility by demonstrating SAFe/Agile/Scrum concepts and principles where appropriate.

You will focus on team execution Organizational Context. As a member of a product delivery team reporting to PD&I director, you will lead technical solutions and architecture design with the engineering & product team.
Key Responsibilities
• Lead technical solutions and architecture design with the engineering & product team
• Drives team/release level processes demonstrating servant leadership coupled with domain knowledge and technical savviness
• Support product owners by ensuring backlog refinement and readiness
• Create data-driven insights into the delivery and execution of the team using relevant team level metrics
• Provide visibility into gaps, issues, risks, and opportunities across Agile teams
• Manages external relationships, e.g. product or vendor partners
Technical Skills
• Understand the teams technical platforms and applications, and leading design & solutioning
• Live the Agile and SAFe Values and Principles
• Respectfully and purposefully challenge the status quo
• Inspires collaboration and quality practices between system architects, Agile teams, and product teams
• Provides guidance to ensure the timely identification and prioritization of technical infrastructure to support implementation of priority features and enablers, e.g. Architectural Runway
• Promotes compliance with SDLC standards across the team
Product Delivery & Integration
• Influence without authority through effective change and leadership management
• Works in partnership with Product Owners and the core and extended team to build and prioritize the product backlog
• Responsible for tracking iteration progress, actively adding to design discussions, issue resolution, and removing obstacles to ensure sprint/iteration commitments are met
What We Offer

Competitive base salaries, bonus incentives, 6% Company Match on retirement savings plan, free financial coaching and financial well-being support, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working model with hybrid, onsite or virtual arrangements depending on role and business need, 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy, free access to global on-site wellness centers staffed with nurses and doctors (depending on location), free and confidential counseling support through our Healthy Minds program, career development and training opportunities

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