Inbound Customer Service Agent

Description:
• Provide direct support to GE Appliances Owners
• Strong focus on sales and service
• Responsibilities include product information, registration support, service inquiries, and troubleshooting

Requirements: • One-year relevant working experience in a customer service or sales environment • Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues • Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner • Requires a high degree of concentration and attention to detail to manage daily activity • Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization • Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products • Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities • Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once • Ability to effectively work at home

Benefits:
• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day one of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

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