Fraud Operations Manager

Please note: we are only reviewing US-based candidates with direct experience in Fraud Mitigation (specifically consumer banking) at this time

SoLo Funds is on a mission to help the millions of Americans that live paycheck to paycheck and can’t survive a money crunch. Launched in 2018 as a unique and proprietary lending marketplace, today SoLo is the leading alternative financial solution providing the fastest loans available for borrowers and the opportunity for lenders to earn significant returns. We are a VC funded (Series B) Fintech CNBC Disruptor 50 company backed by Acme Capital and Serena Ventures alongside partnerships with Visa and Kiva.

SoLo Funds is seeking a tech-savvy Fraud Operations Manager to join our growing team and help transform the digital lending space. The Fraud Operations Manager will develop and implement sustainable and repeatable fraud detection and prevention strategies for SoLo Funds ensuring that operations meet company objectives, business needs and regulatory requirements. This person will lead cross-functional teams and collaborate with external partners to implement fraud prevention processes and procedures; therefore, a proactive approach, clear communication, attention to detail and documentation are of utmost importance.

What You'll Do
• Create and own the fraud roadmap, including prioritizing fraud initiatives and creating/managing goals and KPIs across the organization
• Develop a robust fraud program from the ground up, identifying weaknesses in our current control processes and recommending/implementing enhancements for the future state
• Collaborate with external vendors to improve and/or create SoLo’s fraud rules
• Lead a cross-departmental fraud committee to proactively address/monitor fraud
• Analyze and review data tools, business processes, and operational standards to ensure a robust and secure marketplace
• Analyze fraud trends and patterns to continuously improve detection and prevention strategies
• Conduct risk assessments to identify potential vulnerabilities in our products
• Review account activities, taking appropriate measures to minimize risk and loss, while complying with Visa, MasterCard, and federal regulations
• Create and review fraudulent cases and resolve problems or troubleshoot issues related to card transactions and/or online websites utilizing multiple systems
• Monitor product performance and investigate any anomalies or suspicious activities
• Monitor and process fraud detection queues and user authentication services
• Monitor account activity and place outbound calls when appropriate
• Monitor product changes to ensure any system issues that require further research and account maintenance are resolved in a timely manner
• Stay up-to-date with industry trends and changes in fraud tactics
• Report findings and recommendations to management and stakeholders

You’re a Great Fit if You Have:
• Bachelor’s degree or at least 6 years of relevant experience
• At least 4 years of experience managing Fraud mitigation processes
• A background in Financial Services
• Experience analyzing and reviewing data tools, business processes, and operational standards
• Experience in claim management and chargeback rules

You’re an All-Star Fit if You Have:
• A background in data analysis or data visualization
• Experience at a Fintech or traditional bank

About SoLo Funds

SoLo is the leading alternative financial solution providing the fastest loan option to borrowers and option for lenders to obtain significant value. We're on a mission to provide the most intelligent (affordable + financially empowering) option for funds and banking services by leveraging the best technologies in the world.

Our Benefits

Hybrid or Remote Workplace

Unlimited Vacation Time

Full Healthcare Benefits

401K Offered

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