Field Appraiser Northern Michigan/Traverse City

About the position

The Auto Club Group is seeking a Field Auto Physical Damage Appraiser to work remotely while providing exceptional customer service through in-person assessments of vehicle damage. This role involves inspecting vehicles, preparing damage estimates, and guiding customers through the claims process, including handling moderate to complex claims. The position offers a competitive salary and the potential for bonuses based on performance, with opportunities for career advancement within the organization.

Responsibilities
• Deliver world-class customer service through in-person appointments to assess vehicle damage.
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• Inspect vehicles and prepare estimates of damage while monitoring repairs for customers.
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• Review documents and assist members in understanding their case files.
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• Guide customers through the auto repair process, handling moderate to complex claims including Total Loss.
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• Travel to field locations as necessary to complete job responsibilities.

Requirements
• Associate degree in Business Administration, Insurance, or related field, or equivalent work experience.
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• One year of experience in negotiating claim settlements and preparing estimates.
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• Completion of relevant insurance training programs or designations (e.g., General Insurance Program, Associate in Claims).
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• Eligibility to acquire a State Adjuster's license within 90 days of hire, if required.
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• Valid state driver's license and knowledge of Fair Trade Practices relating to claims.

Nice-to-haves
• Experience in the insurance or claims field.
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• Strong communication skills and excellent customer service abilities.
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• Effective organizational and follow-up skills.

Benefits
• Competitive salary with potential monthly bonuses up to $500 based on performance.
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• Annual performance-based salary increases and corporate incentive plan bonus up to 4%.
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• 4% automatic 401k enrollment with Company match up to 6%.
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• Comprehensive medical, dental, and vision coverage.
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• Paid time off (PTO) - up to 2 weeks in the first year, increasing to 3 weeks at 2 years.
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• Company cell phone and paid holidays.
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• Complimentary AAA membership and discounts on travel, entertainment, and shopping.

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