Remote Intake Coordinator

Job Title: Remote Intake Coordinator

Company: Hourglass Diesel Performance
Location: Remote
Job Type: Full-Time

About Us

Hourglass Diesel Performance is a leading name in the diesel repair industry, dedicated to providing high-quality service with precision and efficiency. We are seeking a Remote Intake Coordinator to join our team and help streamline service requests, ensuring prompt and professional communication with customers and service providers.

Job Summary

As a Remote Intake Coordinator, you will be the first point of contact for incoming service requests. Your role is critical in gathering accurate information, dispatching service calls, and maintaining clear communication between customers, technicians, and vendors.

Key Responsibilities
• Answer incoming calls and document service requests accurately
• Gather necessary details, including vehicle/unit information, service needs, and location
• Dispatch calls to appropriate technicians or service providers
• Track service progress and provide updates to customers and team members
• Ensure all data is recorded in the system for accurate invoicing and record-keeping
• Provide excellent customer service with a professional and helpful attitude
• Work assigned shifts in a remote setting, maintaining availability during scheduled hours

Qualifications
• Previous experience in a customer service, dispatch, or administrative role preferred
• Strong communication and organizational skills
• Ability to multitask and remain calm under pressure
• Proficiency in using phone systems, email, and customer management software
• Reliable internet connection and a quiet workspace for remote work

Benefits
• Competitive pay
• Remote work flexibility
• Opportunities for growth within the company
• Supportive team environment

If you are detail-oriented, customer-focused, and looking for a remote opportunity in a fast-paced industry, we encourage you to apply!

Job Type: Part-time

Pay: $14.00 per hour

Expected hours: 20 – 30 per week

Schedule:
• Monday to Friday
• Weekends as needed

Work Location: Remote

Apply Job!