Customer Service Representative (Bilingual Spanish)

Job description

Automated Health Systems is currently seeking motivated and team-oriented Customer Service Representatives (Bilingual Spanish) for full-time/part-time positions in the Illinois area. This position is fully remote.

The primary responsibilities as the Customer Service Representative will be frontline assistance to all applicants and members who contact the Service Center to apply and recertify for the TennCare Programs. Assisting members with reporting changes to their cases, filing appeals of eligibility denials and terminations, as well as responding to general member inquiries.

Customer Service Representative Job Specifications:
• Team player with interpersonal communication skills and customer-focused attitude.
• Minimum 2 years’ experience in a customer service environment required.
• Strong PC proficiency (i.e., working with multiple computer systems) required.
• Associate’s Degree in social or behavioral sciences or related field preferred; High School Diploma required.
• Experience with health insurance/Medicaid preferred.
• Ability to maintain confidentiality and adhere to HIPAA requirements.
• Bilingual language skills (i.e., Spanish) required.

Service Center hours of operation: Monday – Friday; 7am – 6pm.

Additional Benefits include:
• Eligibility for up to a $400 hiring bonus!
• Eligibility for employee referral incentives up to an additional $400!

AHS is an Equal Opportunity Employer.

Please visit our website for more information: www.automated-health.com/careers

“The Enlightened Choice in Health Service Management”

Job Types: Full-time, Part-time

Salary: $16.00 per hour

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Expected hours: 25 – 40 per week

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Shift:
• 8 hour shift
• Day shift
• No nights

Location:
• Chicago, IL (Required)

Work Location: Remote

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