[Hiring] Billing Insurance Clerk @Cerebral

Our Company:

At Cerebral, we're on a mission to democratize access to high-quality mental health care for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible, while tackling the stigmas that surround mental illness.

Since launching in January of 2020, Cerebral has scaled to provide mental health services to more than 700,000 people in all fifty US states. With support from investors like SoftBank, Silver Lake, Access Industries, Bill Ackman, WestCap, and others, and impactful leaders like you, we’ll continue to democratize mental health care and double down on clinical quality and deliver exceptional client outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for hundreds of thousands of clients:
• 82% of clients report an improvement in their anxiety symptoms after using Cerebral.
• 75% of clients who report improvement in their depression see improvement within 60 days.
• 50% of clients who initially report suicidal ideation no longer harbor suicidal thoughts after treatment with Cerebral.

This is just the beginning for Cerebral, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based mental health care without high costs and/or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

The Role:

Cerebral is hiring a Billing Insurance Clerk to join the accounting and revenue cycle management team. This person will be responsible for ensuring our clients consistently receive the highest quality care and are able to effectively utilize their insurance benefits for Cerebral services or medication. Cerebral is committed to growing its insurance business so this role will be at the center of our success!

This is a W2 hourly position working 40 hours per week.

Who you are:
• 3+ years of experience working with insurance companies, insurance claims, healthcare billing, and claims follow-up
• Comfortable working cross-functionally, partnering with finance, operations, and support teams
• A growth mindset: open to making and taking suggestions as we seek to improve our revenue cycle management process to collect the most money in the shortest timeframe; as well as improve our entire insurance operations ecosystem - from credentialing to coding to clinician training
• Experience working within large national payers, such as Cigna, United Healthcare, and Blue Cross Blue Shield is preferred
• Familiarity with Candid Health RCM platform is preferred
• Strong verbal and written communication skills
• Highly organized, detail-oriented, and a problem solver
• Capable of operating within a fast-paced, remote, startup environment
• Bring empathy, patience, and grit to your interpersonal interactions

How your skills and passion will come to life at Cerebral:
• Submit claims to health insurance payers
• Monitor submitted claims statuses on an ongoing basis
• Review denied claims to take the appropriate next steps including corrections and appeals
• Use payer portals and call payers for claim status and additional claim details
• Post insurance payments
• Execute and interpret eligibility requests
• Conduct outreach to internal support teams regarding missing or incorrect insurance information
• Determine clients’ health insurance financial responsibility and bill appropriately
• Support revenue cycle management metrics, reporting, and ongoing operational efficiencies

What we offer:
• Mission-driven impact:
• Shape the future of the #1 largest and fastest growing online mental health care company in the world
• Build a platform that is improving the lives and well-being of hundreds of thousands of people (and counting)
• Join a community of high achievers who have a passion for promoting mental health
• Path to develop & grow:
• Bi-annual performance reviews & opportunities for promotions - as Cerebral grows, so should you. We build your goals together and forge a career path that is right for you
• Remote-first model: Work virtually from anywhere in the US
• Competitive compensation & benefits:
• Total compensation includes equity / stock options
• Medical, Dental, Vision, Life Insurance, HSA, Flexible Spending Accounts and 401(k)
• Unlimited PTO - we encourage taking the time you need to relax and recharge
• Wellness perks including monthly mental health days off (12 per year) in addition to holidays
• Up to $200 reimbursement for any equipment purchased to support your work-from-home environment (video camera, ring light, headset, etc.)
• Access to free Cerebral therapy services (up to 7 sessions per year)
• Medical travel expense health reimbursement arrangement
• Paid parental leave after 3 months
• Culture & connectivity:
• Monthly peer-to-peer recognition allowance via Bonusly allows team members to reward one another for values-aligned contributions
• Employee Resource Groups that bring team members together in a safe space to connect with one another and advance a respectful and inclusive company culture
• Virtual social events enable us to build a sense of community and connect on a more personal level
• Optional in-person local meetups for major hub cities

Who we are (our company values):
• Client-first Focus - relentless focus on advancing the quality of care, clinical experience, and patient safety
• Ethics & Integrity - do what is right and demonstrate ethical principles, even when no one is watching
• Commitment - accountable for fully delivering on commitments to our clients and each other
• Impact & Quality - make a positive impact and deliver high quality outcomes, based on data and evidence
• Empathy - act compassionately, listen to seek understanding, and cultivate psychological safety with clients and colleagues
• Collaboration - achieve our goals together as a united team, strengthened by mutual openness, trust, and diversity of thought
• Thoughtful Innovation - continuously evolve our ability to deliver on our mission, prioritizing long-term, strategic bets over short-term gains

Cerebral is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

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Cerebral, Inc. is a management services organization that provides health information technology, information management system, and non-clinical administrative support services for various medical practices, including Cerebral Medical Group, PA and its affiliated practices (CMG), who are solely responsible for providing and overseeing all clinical matters. Cerebral, Inc. does not provide healthcare services, employ any healthcare provider, own any medical practice (including CMG), or control or attempt to control any provider or the provision of any healthcare service. “Cerebral” is the brand name commonly used by Cerebral, Inc. and CMG.

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