Patient Access Rep: FT Days, Nights, Weekends, Holidays.

About the position

The position involves greeting patients and guests courteously, whether in person or via telephone, and initiating the scheduling and check-in process for patients. The role requires obtaining and verifying accurate identification and demographic data for patients' medical records, ensuring confidentiality, and handling point-of-service collections. The individual will also verify insurance information and improve patient satisfaction through professional representation of the company.

Responsibilities
• Greet patients and guests in a courteous manner, both in person and over the phone.
,
• Initiate scheduling appointments and complete the check-in process for patients.
,
• Obtain and verify accurate identification and demographic data for patients.
,
• Handle point-of-service collections and face-to-face patient interactions.
,
• Verify insurance information through electronic means, telephone, or web applications.
,
• Gather and input patient demographic and financial information accurately.
,
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
,
• Balance cash drawer daily and prepare deposit slips at the end of each shift.
,
• Demonstrate respect and cooperation in all staff relationships.
,
• Adapt behavior to specific patient populations and maintain professionalism.

Requirements
• High school diploma or equivalent required; Associate's degree preferred.
,
• One year of related experience in hospital, clinic, medical office, or customer service.
,
• Computer skills for data entry and retrieval of information.
,
• Effective verbal and written communication skills.
,
• Proficiency with Windows-style applications and various software packages.
,
• Strong interpersonal skills and clerical skills.
,
• Technical knowledge of healthcare insurance benefits and billing regulations.
,
• Good organizational, time management, and conflict resolution skills.
,
• Ability to work collaboratively with other departments.

Nice-to-haves
• Certification in Healthcare Access Manager (CHAM) preferred.
,
• Certification in Healthcare Access Associate (CHAA) preferred.
,
• Certification as a Medical Assistant or other medical specialty-based certification preferred.

Benefits
• Health insurance coverage
,
• Dental insurance coverage
,
• Vision insurance coverage
,
• 401k retirement savings plan
,
• Paid holidays
,
• Paid time off (PTO)
,
• Flexible scheduling options
,
• Professional development opportunities

Apply Job!