Insurance Claims Manager - Shipping & Logistics Insurance

About Us

Shipping and logistics power global commerce, and we’re the behind-the-scenes force ensuring those shipments are protected, secure, and covered when things go wrong. As a leading provider of shipping insurance solutions for 36 years, we help businesses safeguard their operations with cost-effective, high-value coverage—and we need a sharp, strategic Claims Manager to lead our claims team.

This isn’t just another management role—it’s a chance to own and refine a critical part of our business. You’ll oversee a high-performing team, optimize claims processes, and tackle complex cases in a fast-paced, high-growth industry. If you’re an experienced claims leader with a knack for compliance, fraud detection, and process improvement, we want you to be on our team.

What You’ll Do
• Oversee the full claims lifecycle—from submission and investigation to adjudication and resolution.
• Lead, train, and mentor a small but highly efficient claims team.
• Develop and implement claims policies and procedures to improve efficiency and accuracy.
• Identify trends in claims data to proactively manage risk and prevent fraud.
• Ensure strict compliance with insurance regulations and industry best practices.
• Collaborate with underwriting and sales teams to refine policy wording and minimize claims disputes.
• Directly handle complex or high-value claims as needed.

What You Bring
• 5+ years of claims management experience, preferably in parcel shipping insurance, cargo insurance, or property & casualty insurance.
• Active insurance adjusters license (required) must be licensed to handle claims in California (additional state licenses a plus).
• Strong expertise in claims adjudication, fraud detection, and regulatory compliance.
• Proven leadership skills with experience managing and mentoring a team.
• Excellent problem-solving, negotiation, and communication skills.
• Experience with claims management software and a track record of process automation and optimization.

Why Join Us?
• A thriving industry—shipping and logistics insurance is in high demand.
• Leadership role—take charge of a growing team and drive real change.
• Competitive salary + strong benefits package.
• Collaborative, forward-thinking environment—work alongside industry experts.

If you’re an experienced claims professional with leadership skills and a strategic mindset to manage and optimize a fast-moving claims department, we want to hear from you.

Apply today and help shape the future of shipping insurance!

Apply Job!