Call Center Customer Service Representative

Call Center Customer Service Representative

Onsite (Not Remote. Location: 1852 S. Albany Ave. Chicago, IL. 60623)
Overall Responsibility:

The position duties include a wide range of activities related to providing customer and clerical support to operational and administrative areas.

Duties and Responsibilities

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
• Handle all contacts (phone) accurately and professionally
• Respond to all the customer’s inquiries and probe accordingly as to provide a first contact resolution
• Research required information using available resources and knowledge
• Accurately and thoroughly record call log notations in the system of record
• Defuse and deescalate irate customers as to ensure great customer experience
• Verify and update customer information
• Identify and escalate priority issues
• Perform data entry into SharePoint, and PHA business system
• Provide excellent customer service to participants, landlords, co-workers, clients and vendors
• Ensure regular attendance and punctuality
• Perform other duties as assigned
• Obtain certification in Housing Choice Voucher Basics within 120 days of employment

Education and Experience Required

High School Diploma; Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field preferred; Alternatively, a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service or community service

Job Type: Full-time

Pay: $17.50 per hour

Job Type: Full-time

Pay: $17.50 per hour

Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:
• 8 hour shift
• Monday to Friday

Experience:
• Call center: 1 year (Preferred)
• Data entry: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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