Teller II (25-15)

Teller II

Location: San Antonio, TX

Job functions:
• Act as the pleasant front-response associate to all entering bank clients, greeting via lobby or phone in a positive, professional manner.
• Cash handling with clients including disbursements & deposits and recording and proofing such transactions in accordance with well-defined routine Bank policies/procedures.
• Accurately conduct all credit and debit transactions to include receiving checking and savings deposits/withdrawals, checking endorsements, and accepting checks for cashing.
• Verify cash drawer, balance, and prepare daily work forms.
• Issue traveler’s checks, money orders, savings bonds, and official bank checks.
• Keep proper cash supply on hand and prepare daily proof record while maintaining an acceptable difference record.
• Assist Banking Center Manager in maintaining accurate audit records as required by Banking Center Monthly Checklist and Semi Annual Review.
• Refer client to appropriate banking associate for any product information requests or problem resolution.
• Cross trained to open new accounts and/or assist personal banker with related duties.
• Perform client service transactions including: address changes, performing stop payments, taking check orders, giving account balances, accepting loan payments, maintaining client records.
• May assist in opening/closing procedures and night deposits/ATM transactions.
• Works with other associates to ensure proper lobby management and security policies (including alarm functions, cash control, etc.).

Key Qualifications:
• Polite, courteous, and respectful to all customers.
• Use established procedures and guidelines under direct supervision.
• Resolve basic client questions & problems. Consult or refer more complex issues to superiors.
• Ability to learn the Bank’s line of products and services, relying on that knowledge to assist other associates and clients with questions
• Limited decision making – ability to follow instruction routinely and accurately.
• Knowledgeable in financial institution operating policies and procedures and banking regulations state and federal.

Position requirements:
• High school degree or equivalent (GED).
• 6 mos. Cash-handling and customer service experience.
• Formal training in computers, banking, or retail preferred.

Job Duties Percentage:
• 75% Teller Responsibilities
• 25% Personal Banker Back Up

Job Type: Full-time

Schedule:
• Monday to Friday
• Weekends as needed

Work Location: In person

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