Specialist, Inflight Operations Support

About the position

The Specialist, Inflight Operations Support role at American Airlines is a key position within the Inflight Team of the Customer Experience Division. This position serves as a liaison between various departments at Integrated Operation Control (IOC) and Inflight, ensuring effective communication and coordination during operational events that may impact flight attendants' health, safety, or security.

Responsibilities
• Acts as the first point of contact for notification of operational events that may impact the health, safety, or security of flight attendants.
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• Ensures proper event notification and reporting.
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• Communicates and coordinates with Inflight Management, Crew Scheduling/Tracking, Risk Management, Association of Professional Flight Attendants (APFA), and flight attendants regarding significant events or diversions that impact crew members.
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• Participates in operational calls, creating operational reports and a delay summary for distribution to Inflight leadership, as well as requesting reports from flight attendants via the Corporate Event Reporting System (CERS).

Requirements
• High School diploma or GED Equivalency.
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• Ability to work a flexible schedule including rotation of shifts and days off.
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• Ability to work shifts including overnights, weekends, holidays, and overtime.
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• Bachelor's degree in a relevant field or equivalent experience/training (preferred).
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• 2 years of Inflight experience (preferred).
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• 1 year of crew tracking/scheduling experience (preferred).
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• Ability to exercise sound judgment and good decision-making.
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• Ability to multi-task and manage several projects, events, and programs simultaneously.
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• Microsoft Office and Sabre experience.
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• CERS experience.
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• Knowledge of contract labor groups.

Nice-to-haves
• Bachelor's degree in relevant field or equivalent experience/training.
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• 2 years Inflight experience.
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• 1 year crew tracking/scheduling experience.

Benefits
• Travel Perks: Access to 365 destinations on more than 6,800 daily flights.
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• Health Benefits: Health, dental, prescription, and vision benefits from day one.
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• Wellness Programs: Tools and resources for personal well-being.
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• 401(k) Program: Available upon hire with employer contributions after one year.
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• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises.

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