Project Manager, Global Customer Care (Hybrid)

What you will do

As the Project Manager, you will support the Instruments Division - Global Customer Care organization by handling various projects, including operational, commercial, and new product development. This is a hybrid position; you will be able to work from home two days per week.

In this position, you will
• Lead the team in the development of the project charter and management plan. Direct, manage, monitor, and control projects. Evaluate tradeoffs within the project.
• Meet with project stakeholders to understand and refine project scope; review with manager for approval. Create detailed Work Breakdown Structure.
• Demonstrate ability to communicate effectively with managers and team members.
• Develop and manage the detailed project Gantt chart. Analyze critical path and major workstreams.
• Collaborate with supervisor and/or project PM to establish sub-project budget. Monitor and maintain costs within budget.
• Develop a risk management plan for the project. Identify, analyze, and understand project risks, and develop and monitor a risk response plan.
• Estimate, acquire, and assign project team resources. Define the role, responsibility, and deliverables for each team member. Provide direct feedback to functional manager on performance reviews.
• Develop a Stakeholder management plan for the project, based on the identification, analysis and understanding of Stakeholder expectations.
• Develop and Execute the communications management plan for project team and the needs of key stakeholders.
• Additional role-specific technical areas of responsibilities may be added as deemed necessary by the local hiring manager.
• Incorporates end-user feedback to refine scope through the project lifecycle and can communicate changes, updates and decisions to key stakeholders
• Understand and communicate how goals fit into broader organizational goals and prioritize tasks/schedules accordingly.
• Manage multiple (8+) projects simultaneously, depending on complexity.
• Manage a cross-functional team aiming to complete projects and achieve objectives.
• Serve as the PMO project lifecycle expert on the team, owning project planning and replanning, assigning tasks, and managing the schedule to ensure deadlines are met.
• Perform project status reporting and exercise good judgment when escalating project and operational risks.
• Leverage PM tools to manage open action, risks, key decisions, and lessons learned
• Actively engaged in improving PMO processes, knowledge platforms, and culture.
• Build strong relationships with project team members, stakeholders, and leadership.
• Foster and maintain a positive project team environment.
• Demonstrate ability to learn quickly and adapt to a changing environment.

What you need
• Bachelor's Degree required
• 4+ years of project management-related work experience required
• Demonstrated experience managing or leading projects of varying complexity through the full project lifecycle.
• Experience with project management tools such as Microsoft Project, Smartsheet or other tools highly preferred
• Certification in Project Management, CAPM or PMP preferred
• Utilization of agile and/or waterfall planning methodology preferred
• Knowledge of materials and manufacturing processes for product design preferred
• Lead projects for medical devices or regulated industries preferred

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