Disability Quality Analyst - Remote

The Disability Quality Analyst provides direct access to the ROI Account Manager and is responsible for reviewing, processing, and releasing disability/FMLA forms and/or medical records in a variety of mediums. The Disability Quality Analyst reports to the Senior Disability Account Manager.

Primary Responsibilities: • Creating invoices for disability/FMLA forms in accordance with MediCopy policies/procedures. • Reviewing records pulled by the Disability Account Manager/Form Specialist to ensure accuracy and compliance with MediCopy policies/procedures as well as state/federal regulations. • Providing and logging detailed and accurate information on each file/chart processed in accordance with MediCopy’s policies/procedures • Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with disability/FMLA form requests. • Applying accurate data to charts processed in accordance with MediCopy’s policies/procedures, when necessary. • Contacting patients/requesters to collect payment on pending disability/FMLA forms. • Assigning forms to be completed to Disability Account Managers/Form Specialists, as necessary. • Providing world-class customer service to patients and clients while ensuring patient privacy. • Handling high call volumes while maintaining a high level of service and professionalism. • Maintaining all established production/quality goals, while managing assigned accounts within MediCopy’s established turn-around time. • Reports to the Director of Operations as necessary.

Skills/Qualifications: • Thorough and detail-oriented • Professional demeanor • Customer-oriented disposition • Demonstrate a positive attitude, and be able to interact well with employees • Demonstrate excellent communication skills • Proven consistent dependability and attendance • Confidentiality and discretion is required • Ability to conduct and interpret HIPAA/Privacy Guidelines • Solid organizational skills, including multitasking and time-management • The flexibility to adapt to frequent changes in the industry and office • High School Diploma or equivalent required.

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