Customer Service Manager

The Matthew Moriarity Insurance Agency in Centennial, CO is hiring a Customer Experience Manager to join our growing team!

We are one of the fastest-growing and one of the highest producing agencies in the nation, and we're looking to add a talented Customer Experience Manager to join our Customer Service team.

If you enjoy helping people, working in a fast-paced, fun and team oriented environment, this is the opportunity for you! Career and leadership opportunities available and encouraged. Apply today!

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Responsibilities
• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Develop new Financial Services opportunities.
• Document each customer contact in eAgent.
• Ask each customer for referrals and explain our referral program.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Provide exceptional customer service and support.
• Be outstanding at relationship building.
• Participate in regular team meetings and brainstorming sessions.

Requirements
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Career minded vision.
• Great Customer Service Skills.
• Commitment to excellence, willingness to work hard, and willingness to go the extra mile.

Apply Job!