Customer Service Representative - Bloomington

Description

Responsibilities: • Interact directly with our customers by providing product and service information. • Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc. • Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. • Coordinate problem resolution with appropriate departments. • Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations. • Works with guidance to organize, prioritize and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.

Requirements for Success:
• High School diploma or GED equivalent.
• Ability to obtain Property and Casualty insurance license within first 2 years.
• Insurance and/or claims background helpful.
• Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.
• Requires an understanding of numerical concepts to perform mathematical transactions.
• Strong attention to detail and accuracy.

IFBI Perks:
• An organization that values work/life balance
• Paid Vacation/Sick Leave
• 401K w/ Match
• Full Time with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and Incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment
• Paid volunteer hours

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Qualifications

Education

Required
• High School or better

Job Category: Marketing

Job Type: Full-Time

2864 East Buick Cadillac Blvd

Bloomington, IN, USA, 47401

ReqID: CUSTO004963

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