Associate Customer Service Representative Bilingual Spanish

About the position

Wells Fargo is seeking an Associate Customer Service Representative - Bilingual Spanish to support customers in a fast-paced, high-volume environment. This role involves addressing customer inquiries and issues related to financial products and services through various communication channels, ensuring a best-in-class customer experience while adhering to company policies and guidelines.

Responsibilities
• Support customers with inquiries or issues regarding financial products and services through various channels such as phone, text, chat, and video chat.
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• Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience.
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• Receive direction from supervisors and escalate questions and issues to more senior employees as needed.
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• Interact with team members and internal or external customers to provide information and support.

Requirements
• 6+ months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through work experience, training, military experience, or education.
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• Bilingual reading, speaking, and listening proficiency in Spanish/English.

Nice-to-haves
• Ability to provide strong customer service while listening and resolving customer issues efficiently.
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• Experience in a fast-paced, high-demand, metric-driven call center environment.
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• Excellent verbal, written, and interpersonal communication skills with integrity and professionalism.
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• Military experience resolving complex issues via written or verbal communication.
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• Ability to meet or exceed business goals and navigate multiple computer systems and applications.
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• Knowledge and experience with internet, mobile, and social media technology.

Benefits
• Competitive salaries
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• Generous benefits package
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• Support for employees' career aspirations
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• Work-life balance initiatives
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• Mental and physical health support

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