CAM Group Leader II

About the position

The CAM Group Leader II at M&T Bank is responsible for providing leadership over a sub-unit within the division, focusing on specialized duties that require in-depth knowledge of products, regulations, and policies. This role involves leading work teams, monitoring workflow, and ensuring compliance with operational risk controls while promoting a diverse work environment.

Responsibilities
• Lead business unit work teams with responsibility for multiple product lines.
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• Monitor and assign workflow.
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• Document team processes, make recommendations for improvement, and provide on-the-job training.
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• Research and resolve complex internal and external customer issues.
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• Serve as department lead for special projects impacting the work team.
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• Provide reporting to work team leadership and prepare monthly departmental reporting for management.
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• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
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• Promote an environment that supports diversity and reflects the M&T Bank brand.
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• Maintain M&T internal control standards, including timely implementation of internal and external audit points.

Requirements
• A combined total of 4 years of higher education and/or relevant work experience in a call center or bank operations environment, inclusive of 1 year of work leadership experience.
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• Excellent customer service skills with the ability to use tact and diplomacy.
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• Strong knowledge of relevant spreadsheet, word processing, and presentation software, as well as departmental systems.

Nice-to-haves
• Bachelor's Degree.
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• Demonstrated work leadership skills.
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• Excellent oral and written communication skills.
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• Strong knowledge of departmental systems, documents, and procedures.

Benefits
• Competitive pay based on experience and skills.

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