Customer Experience Associate - Seymour

Description

Responsibilities: • Works closely with customers and discusses our discounts. • Resolves issues about any of our discounts or programs. • Reaches out to customers and sets appointments. • Cross-sells to our customers with regards to the Multi-Line discount. • Handles incoming calls and answers any questions. • Collects payments and makes policy changes. • Sets up bill accounts and works on other simple billing requests. • Submits claims paperwork that is requested by the claim’s representatives. • Provides proof of insurance documents that are requested by clients. • May assist with INFB Health Plans. • Any additional duties assigned by management.

Requirements for Success:
• High school diploma or GED equivalent.
• 3 years of customer service experience, insurance experience preferred.
• Property & Casualty insurance license required or must be able to obtain this license within a year.
• Working knowledge of Farm Bureau discounts and programs or ability to learn this information quickly.
• Ability to communicate with a variety of audiences.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.
• Ability to interact professionally with our internal and external clients.
• Proficient in using Android and Apple phones.
• Ability to have patience and understanding in guiding customers through technology.

IFBI Perks:
• An organization that values work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment
• Paid volunteer hours

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Qualifications

Education

Required
• High School or better

Job Category: Individual Contributor

Job Type: Full-Time

310 S Airport Rd

Seymour, IN, USA, 47274

ReqID: CUSTO005029

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